MividaZul.com will accept the return of new, undamaged merchandise, in original condition, with the following provisions:

Prior to returning any merchandise, please contact our Customer Service Department by calling 1-888-2 MividaZul (1-888 648-4329), or send us an online Inquiry to obtain a Return Merchandise Authorization (RMA) Number. This number must be referenced on paperwork accompanying your return, and must be clearly marked on the outside of the shipping package.

For domestic customers, once we begin the returning process, we will send you a return address label. You must use this label to ship the item back to us. International customers can use their local international carriers who can deliver the item back to us fully insured. We will refund the shipping cost with your return refund. Please include a copy of the carrier charges receipt somewhere securely on the box.

Merchandise may be returned or exchanged within 30 days of the original shipment date in original condition, in the original packaging and with the security tag intact. All returns must be accompanied by the proof of purchase and original shipping papers. The RMA number must appear where indicated on the shipping document and written on the outside of the package; please indicate reference for refund or exchange where indicated.

All Returns must be shipped to the address indicated in the RMA instructions.
All returned merchandise will be inspected by MividaZul.com prior to issuance of refunds or exchanges.
The full price of the return item will be refunded, EXCLUDING shipping, insurance, duties, or any other charges.
Refunds will be made in the original form of payment.
Diamond returns must be accompanied by the original matching or identifying grading report, along with the original warranty document. Should the diamond grading report or warranty document not be included with the merchandise, the customer will be charged a $150 replacement fee for each missing document.
Custom work, special orders (including rings that have been resized), personalized or engraved items cannot be returned unless there is an error on the part of MividaZul.com. Shipping costs will be refunded only when the return is necessary due to MividaZul.com error, or when MividaZul.com has confirmed the merchandise is defective.

If the item is defective or not as ordered, the customer has the option of requesting a refund or an exchange for the purchase. MividaZul.com will provide service and repair to any jewelry that it sells. Please contact our Customer Service Department if you have any questions concerning repairs or alterations. MividaZul.com will not be responsible for any repairs or alterations made by any outside party without the prior consent of MividaZul.com. Any alteration made without consent voids any warranties, including the 30 day refund policy. No refunds will be made for any repair work undertaken by a third party.

Returned merchandise must be shipped using the return address label we send you.